Refund Policy

Last updated: June 19, 2026

At ReachPeak API ("we," "our," or "us"), we strive to provide a seamless experience. This Refund Policy outlines the conditions under which refunds may be issued for our subscription plans.

1. Subscription Payments

All subscription payments are processed securely through our third-party payment gateway. By subscribing to a plan, you authorize recurring billing as per your chosen billing cycle (monthly or annually).

2. Refund Eligibility

Eligible for Refund

First-time subscribers only: If you are dissatisfied with the service within the first 7 days of your initial subscription activation, you may request a full refund.
Service unavailability: If our platform experiences continuous downtime exceeding 72 hours due to issues on our end (not Meta/WhatsApp infrastructure), you may request a pro-rated refund for the affected period.
Duplicate charges: Accidental or duplicate charges will be refunded in full upon verification.

Not Eligible for Refund

Accounts suspended or terminated due to violation of our Terms of Service or Meta's policies
WhatsApp conversation charges (Meta's per-conversation fees) — these are non-refundable as they are paid directly to Meta
Partial-month or partial-year usage after the 7-day window
Plan downgrades — unused portion of higher-tier plans are not refunded but credited toward future billing
Dissatisfaction with WhatsApp API features or limitations imposed by Meta (rate limits, template rejections, etc.)

3. How to Request a Refund

To request a refund, email us at support@reachpeakapi.in with:

Your registered email address
Reason for the refund request
Transaction ID or payment reference

We will review your request within 3 business days and respond with our decision.

4. Refund Processing

Approved refunds will be processed to the original payment method within 7-10 business days.
Bank processing times may vary; the refund may take an additional 3-5 business days to reflect in your account.

5. Cancellation

You may cancel your subscription at any time. Upon cancellation:

Your account remains active until the end of the current billing period.
No further charges will be made after cancellation.
No refund is provided for the remaining unused period (unless within the 7-day window for first-time subscribers).

6. Contact

For refund-related queries:

Email: support@reachpeakapi.in
Website: reachpeakapi.in